Shipping & Delivery

SHIPPING & DELIVERY TIMEFRAME
All orders are fulfilled within 1 to 2 business days, allowing time for follow-up requests such as address changes, item changes, recipient changes, or cancellations. Once fulfilled, a shipping notification with the tracking number will be sent to the customer’s email. The shipping and delivery timeframe will commence only after the order is fulfilled.

Standard delivery is 5 – 7 business days in the US and International orders may take up to 3 weeks (depending on your location).

We are closed on weekends and major US holidays, so please allow additional time for processing if your order is placed during these times.

Free Shipping offers apply to US orders only. Orders not eligible for free shipping will see the total shipping fees displayed at checkout based on the selected shipping method.

CANCELLATION & OTHER ORDER REQUESTS
Cancellations or changes to your order can be requested as long as the order has not been processed. To submit your request, please contact our customer service immediately. You can reach us via email at [email protected] or through the chat feature on our website.

CARRIERS
We use USPS and UPS as our main carriers and only USPS for International orders. We currently don't ship to a PO Box address. When shipping to an APO address, please ensure you select USPS as the shipping method. The tracking number will be included in the shipping notification sent to the customer’s email once the order is fulfilled.

Please Note:
International orders may also incur additional customs and duties charges which are imposed by the customer’s respective country, and not from dermovitalia Outdoors.

TRACKING A PACKAGE
To track your package, you may use the USPS or UPS tracking websites:

To track an international order, please always use USPS. Once the tracking shows the package has arrived in your country, use your local postal carrier’s website to track it further. Below are some local carriers:

LATE DELIVERIES
Although we ship most orders within the specified delivery timescale, in rare circumstances, our shipping capacity can be exceeded, which can cause additional delays of 1-2 days. Regrettably, this is an unfortunate consequence of high-volume sales periods as well as for weekend and public holiday order placements.

Other reasons for additional delays may include our shipping partner itself experiencing a problem, or border and customs departments retaining shipments on international shipments. These events are unfortunately beyond our control.

DELIVERED ITEMS
dermovitalia Outdoors is not responsible for lost packages if the wrong address was provided. Once the order is shipped and delivered to an incorrect address, dermovitalia Outdoors is no longer responsible for the package and will not replace the item. If an incorrect or incomplete address is provided, please contact our customer service immediately. If the order is unfulfilled, we can assist you in updating your address.

RETURNED TO SENDER
For US orders, if a package is returned to our fulfillment center due to the following issues, we can process a one-time free reshipment of your package. Should you decide to cancel your order, we will process a refund to your original payment method excluding the shipping fee.

Undeliverable
Insufficient or wrong address
Failure to pick up at the local Post Office or UPS Store within the given timeframe

For international orders with a shipping address issue, we recommend contacting your local carrier immediately to arrange delivery. If the package is routed back to our fulfillment center, we will not be able to process a reshipment and will refund 80% of your purchase, excluding the shipping fee.

LOST OR STOLEN PACKAGES
The customer is responsible for ensuring that the shipping address provided is secure. If a package’s tracking information is marked as delivered but is lost or stolen afterward, dermovitalia Outdoors will assume the package has been delivered. A replacement can be processed only after you file a missing claim with the carrier. Once filed, please contact our customer service and provide the claim ID number.

ITEM CONDITIONS
If your order arrives in any of the following conditions, please keep the original product packaging and contact our customer service with a photo of the package/items received within 7 business days of delivery:

Damaged or missing items
Wrong items